Complaints policy

It is natural that parents may, occasionally, be concerned about an aspect of their child’s education or welfare at school. This could include issues concerning the school’s approach to aspects of the curriculum, homework, behavioural problems or any other issue.

If your concern is regarding additional needs, please check our SEND policies/information report for further reference to SEN processes.

The school welcomes enquiries from parents about any matter. Teachers and staff will explain the school practices, policies, and how they affect the pupils. The vast majority of concerns will be handled by the class teacher or by the subject leader if this is more helpful. If in doubt, keep asking until you are completely satisfied as all staff are eager to help.

We take all informal concerns seriously at the earliest stage. The usual format is to speak to the child’s class teacher in the first instance, or to contact the school office to arrange an appointment to discuss your concern with whoever you wish. At all times the staff will help to resolve a problem.

If occasionally parents feel they must state their concern formally, this too is not a problem. The school has defined procedures for handling complaints so don’t be embarrassed if you feel an issue warrants more attention.